Refund policy

Return & Refund Policy

Last Updated: October 22, 2026

Welcome to Rangelle, operated by Rangelle ENTREPRISE. We are committed to providing our customers with quality fashion products and a transparent shopping experience.

1. Returns and Eligibility

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact our customer support team for assistance.

Returns for reasons such as size preference, color preference, or change of mind are subject to the return eligibility criteria and return window communicated on our website or at the time of purchase.

Your statutory rights under applicable Indian consumer protection laws remain unaffected.

2. How to Request a Return

To raise a return request, email Infowistdeal@gmail.com with the following details:

Order number
Customer name
Registered email address or phone number
Reason for requesting the return
Clear photographs of the item and packaging, where relevant

Our team will review your request and communicate the next steps.

3. Product Condition

For discretionary returns, products should generally be unused, unwashed, and in their original condition with tags and packaging intact.

These conditions do not restrict legal remedies for defective, damaged, incorrect, or misrepresented products.

4. Return Pickup and Shipping

Return shipping arrangements, pickup availability, and any applicable charges will be communicated based on the type of return and our disclosed return rules.

Where a product is defective, damaged, incorrect, or materially misdescribed, we will provide an appropriate remedy under applicable consumer protection law.

5. Refunds

After verifying an eligible return or refund request, we will inform you of its approval or resolution.

Approved refunds will be processed using an appropriate available payment method within a reasonable period, subject to applicable law.

The time required for funds to appear in your account may depend on your bank or payment service provider.

6. Cancellations

For cancellation requests, contact Infowistdeal@gmail.com as soon as possible.

If an order has not been dispatched, we will assess the request promptly.

If it has already been dispatched, the applicable return and refund process may apply.

Any cancellation charges must comply with applicable consumer protection requirements.

7. Incorrect or Damaged Products

If your order arrives damaged, incorrect, defective, or materially different from its description, please contact us with your order details and supporting evidence.

We will investigate the concern and provide an appropriate resolution, including replacement, return, or refund where applicable.